Article: Slate Wants You To Do Warranty Work On Your Own Truck

[KevinRS]

I'm remembering someone from the company saying something that made it clear that DIY work that involves the HV system is not permitted.

A quick search finds this second-hand reference:

Whether installing accessories or removing body panels, owners have Slate's blessing to tinker with all but the high-voltage power system of their Trucks, with the company offering a library of tutorials it calls Slate University.​

source

I was referring to the comment about ER electrocution units for people doing DIY warrantee work.

 

[E90400K]

I think it depends on what the problem is and whether someone has the means or desire to fix it themselves.

Replace a 12v battery? Probably.

Leaky rear shock? Maybe.

Troubleshooting A/C issues? Forget it.

It's not unheard of for a manufacturer to send out parts for you to repair something yourself. It's just unusual (first time?) for an automaker. Think kitchen fixtures (a new cartridge or valve) and higher-end office chairs (gas cylinder, wheels, arms). When I supported a data center, some parts would be "CRUs" or Customer Replaceable Units like tape drives, power supplies, or hard drives. A tech from the vendor would come out to do more complicated things like backplanes, tape robot parts, or motherboards.

A data center is a different liability risk.