Does the SUV kit make sense?

[sodamo]

Absolutely! And I think the legal team weighs in and mediates responses from the Slate Agent team. The agents cannot commit to anything, since it might hold Slate accountable in the future.

I can envision a customer complaining..."but you said it could do this" or "yes, it has that feature" while holding up the reply from the Slate Agent. And don't expect a follow up response from them when they say: "but we'll have more details on specs when we reach production."

It's the standard, scripted response that has become the norm in customer service, now referred to as Customer Experience -CX.

Sad, but true

 

[AZFox]

Absolutely! And I think the legal team weighs in and mediates responses from the Slate Agent team. The agents cannot commit to anything, since it might hold Slate accountable in the future.

The can't-tell-ya replies are frustrating when they could have given an answer instead. I understand there's some caution, but if something's public information just reply with that.

For example I asked how much weight the Extended Battery option adds and how much the option reduces the Truck's payload capacity.

Instead of answering with "It's projected to weigh 302 pounds and will reduce payload capacity by that much" they answered with this:

Excellent questions!​

​

We are just a few months shy of our production and sharing more design and material details about the overall build.​

​

While I would love to provide the detail you are in search of we ask that you hold tight. We have many things in store.​

 

[KevinRS]

The can't-tell-ya replies are frustrating when they could have given an answer instead. I understand there's some caution, but if something's public information just reply with that.

For example I asked how much weight the Extended Battery option adds and how much the option reduces the Truck's payload capacity.

Instead of answering with "It's projected to weigh 302 pounds and will reduce payload capacity by that much" they answered with this:

Excellent questions!​

​

We are just a few months shy of our production and sharing more design and material details about the overall build.​

​

While I would love to provide the detail you are in search of we ask that you hold tight. We have many things in store.​

In that case, the person answering probably doesn't have the answer, someone in engineering might, but it could be something they haven't finalized yet as well. The pedestrian detection and other safety features besides the backup camera haven't been shown at all, so they may not be allowed to give any answers on specs that aren't already published.

 

[sodamo]

In that case, the person answering probably doesn't have the answer, someone in engineering might, but it could be something they haven't finalized yet as well. The pedestrian detection and other safety features besides the backup camera haven't been shown at all, so they may not be allowed to give any answers on specs that aren't already published.

Exact answers likely avoided at this time due to previous mentioned liability, but sure would be nice to have even non commital ball park answers.

 

[Luxrage]

I can envision a customer complaining..."but you said it could do this" or "yes, it has that feature" while holding up the reply from the Slate Agent. And don't expect a follow up response from them when they say: "but we'll have more details on specs when we reach production."

You should see the slide of legalese that "Faraday Future" put out about their promises with their new van they claim is an 'empath' and has a 'soul.'

If it's hard to read, the terms "estimates, projected, anticipates, forecasts, plans, intends, believes, seeks, may, will, should, future, purpose" and variations of are NOT guarantees of anything.

 

[cadblu]

And be assured that Slate has the same disclaimers and disclosures in their deck.

I’ve worked in the corporate arena 44 years and often interacted with Legal and Contracts, before anything is published.

 

[atx_ev]

Exact answers likely avoided at this time due to previous mentioned liability, but sure would be nice to have even non commital ball park answers.

They only hinted at the price and people are saying they walked back under 20K and that they keep raising the price.

So I can see why they are hesitant to give early details

 

[AZFox]

The questions I asked had known answers.

Slate's Sales Agent (Team) said the answers weren't known.

There's room for improvement.